Staff FAQs

Updated 14 May 2020 15.30pm

We are closely monitoring government advice and we’ll be regularly reviewing our approach and updating this web page as matters develop.


Caring responsibilities

Working arrangements

Supporting essential University services and volunteering externally

Wellbeing and support

Online teaching and learning


I have had to cancel my attendance at an overseas event – will I be recompensed?

In light of the University’s decision to withdraw from all work related overseas travel, it is inevitable that all costs may not be recoverable. Assuming the travel and activity was authorised and booked in line with University policy, directly related expenses will be reimbursed.

What is the situation at Bright Beginnings Childcare Centre?

As directed by the Government, Bright Beginnings has been closed since Monday 23 March for the foreseeable future. The Bright Beginnings team is in contact with its families about the repayment of fees for sessions booked during the closure period. Please direct any questions to Bright Beginnings, or view their website.

What information is available about working arrangements

Please view our pay and working arrangements page.

Could I be required to take on different work for the University during this period?

Yes, we may require you to be flexible in undertaking alternative duties to ensure that the University continues to run smoothly. Your line manager will keep in contact with you regularly and will discuss any arrangements for undertaking different work including any support and/or training requirements.

If I have capacity, can I support essential University services?

Yes. We are hugely grateful to those University employees who continue to work on campus to deliver vital services as part of the Critical Activities Team (eg those in residences, maintenance, security, cleaning, catering, some in IT and lab technicians, and our clinicians). We also have important University services being delivered remotely. If you have capacity (due to not being able to work at home/ or partially working from home) and by agreement with your Head of School/Service (or nominee), we may need your help during this difficult period to ensure that our essential services continue to run effectively. You will shortly be able to register your support and availability and we will, of course, provide full training before asking you to join one of our essential services. We are hugely grateful for your continued support.

See our essential workers page.

Am I allowed to volunteer (unpaid) for other organisations during these unprecedented times?

Yes, if you have capacity (due to not being able to work at home/ or partially working from home) and by agreement with your Head of School/Service (or nominee), we are supportive of our staff helping to ensure that vital activities to public health and safety are delivered during the Covid-19 lockdown period. Please ensure that the organisation recruiting volunteers has the appropriate risk assessments and insurance in place.

Your University work activities will normally take precedence (clinical staff may be an exception). If you are a member of the University’s Critical Activities Team or are fully operational working from home, we support you to volunteer in your non-working time. Volunteering must be unpaid if you are receiving your University salary during this period.

Find out more on our Volunteering page.

I have a student that says anxiety about coronavirus is affecting their studies – what should I do?

We understand that this situation may affect our students in different ways and they may need practical help, emotional support or expert advice. View our information about campus support services.

The following student guidance is also available:

There are also coronavirus FAQs for students available.

I have a student/staff member who has reported being bullied or harassed about coronavirus – what should I do?

As members of the Leeds community, we expect all staff and students to respect one another and treat each other kindly. This is particularly important during difficult periods, like the global coronavirus outbreak.

If you or a student have experienced any form of bullying or harassment, please be reassured that we take this very seriously. View information and guidance on what to do.

There are also coronavirus FAQs for students available.

Where can I access support and advice?

Support is available via your HR Manager, your Health & Safety Manager ( and the University’s Occupational Health Service (

During these exceptional circumstances, some remote staff counselling is still available by video or phone. If you feel you need psychological support or advice, email or where this is not possible phone 0113 34 33694.

Visit the Wellbeing, Safety and Health team’s wellbeing webpage for guidance and tips on looking after your physical and mental wellbeing.

The GOV.UK website also has guidance on the mental health and wellbeing aspects of coronavirus (COVID-19)

Is Collaborate Ultra secure?

If used correctly, yes, but we’ve had some incidents where sessions have had issues with people joining who shouldn’t be there due to links being shared more widely than needed.

So, it’s important that you set up your Collaborate Ultra sessions according to the guidance and only share session links through secure channels. If you do have to share a guest link with people outside the University, you can do so using Minerva guest links. Guidance on how to do this is included in the link above.

Are on campus events currently affected?

All conferences and other events scheduled before Monday 27 April are cancelled or postponed to a later date in line with the principle of social distancing. Please check with event organisers if you have a question about a specific event.