Updated 24 September at 3.20pm

We’re monitoring the situation closely and we’ll be updating this website regularly. Key updates will be sent by email to students and staff. These will be sent to your University email address – please make sure you check this regularly. Copies of emails will be published in the order of when they were sent out, on our student communications page.

If you are worried you may be missing emails (including updates on coronavirus), check your clutter folder. Find out how to manage and switch off clutter

Online learning and teaching

Illness

Visas and travel

Wellbeing and support

Accommodation information

Graduation

Software

Mediasite

I am an international student and I have questions about visas and travel

If you are a current student with a Tier 4 visa, please read the information on visas and travel, which may apply to your circumstances. 

You can find general visa and immigration information for current students on our For Students website visa pages.

If you are an applicant or offer holder, please visit the visas and immigration section of our Preparing for Leeds pages and our FAQs for applicants and offer holders. 

If you have questions about your visa that are not answered on these pages, please email internationalstudents@leeds.ac.uk. Please use your full name and Student ID in any correspondence with the University.   

You can also check UK Council for International Student Affairs (UKICSA) website for information for international students in the UK.  

Are all my lectures and teaching going be delivered online?

Please see our student advice page and read more about learning online

Is attendance monitored for online sessions?

You should make every effort to attend any live online sessions, and attendance will be monitored as usual for timetabled sessions. Your School will provide clear expectations for your engagement in online learning activities and will monitor your engagement for attendance monitoring purposes.

If you are unable to attend or engage online due to not having access to the Internet or a digital device off-campus, then please contact your school as soon as possible.

I don’t have access to the Internet and/or a computer at home, how will I access my learning?

We recognise that not all students have access to the internet and/or digital devices at home, and are taking steps to ensure that we can support you to access teaching in the event of campus being unavailable.

Please contact your school as soon as possible to let them know of any restrictions on your ability to access online learning off-campus.

Should I still apply for my 20-21 student loan now?

Yes, as this will ensure your student loan is assessed and in place when you return to your studies. Visit the Government website for more information.

What happens if I get ill? Will I still be expected to attend online lectures from home?

You are not expected to attend online sessions or engage in online learning activities if you are unwell. Normal procedures for reporting sickness absence from teaching will continue to apply.

What happens if my lecturer becomes ill and I’m unable to get in contact with them?

Your school will be in touch with alternative arrangements.

What will happen with my personal tutor sessions?

Personal tutor sessions may take place via Microsoft Teams. Your tutor will provide more information.

What is happening with module enrolment?

For module enrolment dates and guidance, please visit our module enrolment pages.

Due to the ongoing Covid-19 situation, module teaching, timetabling and assessment information is being kept under review. Further information can be found on our Module Enrolment and Covid-19 Arrangements statement.

Is the University planning to offer tuition fee refunds in the light of the coronavirus outbreak?

We recognise that, in common with those at other universities, our students are going through difficult times, with two recent periods of strike action now followed by the coronavirus pandemic. The entire country is currently facing unprecedented challenges and, in line with Government guidance, we have swiftly moved our teaching online to protect the safety and wellbeing of our students and staff. We are ensuring our students are supported remotely, including through regular contact with personal tutors. We are confident that, despite the current problems, students at Leeds will continue to receive a high-quality education and we will not be offering tuition fee refunds.

What is happening about summer graduation ceremonies?

With great regret we have had to make the difficult decision not to hold summer graduation ceremonies this year. We know this will be a huge disappointment to you, your families and friends. Instead students will graduate ‘in absentia’, meaning they will still be awarded their degree, but there will not be a graduation ceremony. Degree certificates will be posted to students in July, and we will arrange graduation celebrations as soon as we can.

What is a graduation celebration?

We understand the importance of degree ceremonies and want to do all we can to try and recreate these and properly celebrate your success. Although you will have received your degree certificate by then, we intend to hold graduation celebrations that are as similar as possible in format to the degree ceremony you will have missed in the summer. These ceremonies will be in the Great Hall, gowns will be worn and students will be able to invite family and friends.

Graduation celebrations will be scheduled during the 2020-21 academic year once we can be confident about setting new dates. We will give you at least two months’ notice of the new dates so that you can make travel and other arrangements in good time.

Who should I inform if I suspect I may be infected?

Visit gov.uk for the latest guidance from the government on who should self-isolate, and under what circumstances.

Symptoms of coronavirus include:

  • A high temperature
  • A new continuous cough
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

Read the NHS stay at home advice
Use the NHS 111 online coronavirus service for advice.

You must contact your school if you are self-isolating.

It is very important to let your school know if you are ill and staying at home. Contact them by email to register your absence and keep in touch so that they can support you and advise you on how best to keep up with your studies. Remember to let your family and friends know as well that you are self-isolating so they can support you and ensure that you are receiving food and supplies you may need.

I’m an international student. Do I have to pay for treatment by the NHS?

The government has confirmed that anyone needing testing or treatment for COVID-19 will not be charged by the NHS, even if they no longer have a valid visa for the UK.

If you have paid the immigration health surcharge and your immigration permission has not expired, you continue to be entitled to free NHS treatment for other illnesses and conditions. If you have a European Health Insurance Card (EHIC), you can use it to receive free NHS treatment, at least until 31 December 2020.

Find out more about healthcare in the UK.

I am due to travel internationally for study reasons. What should I do?

Please see our study abroad page for information and contact details.

Visit our dedicated travel advice section.

I am due to travel for personal reasons. What is the University’s advice?

Official travel advice to and from the UK is being regularly updated. Some countries may not currently have entry or exit restrictions, but given the rapidly evolving nature of the coronavirus situation, we strongly recommend considering the potential impact of travel restrictions changing once you have arrived at your destination.

It is also important to consider that advice on self-isolation might change for different geographical locations and this could affect you upon your return to the UK.

I am abroad as part of my study and can’t get back to the UK – what should I do?

Please see our study abroad page for information and contact details.

I am abroad for personal reasons and can’t get back to the UK – what should I do?

We encourage you to check the Foreign & Commonwealth Office (FCO) website for up to date information about travelling to the UK and to follow their advice.

It is very important to let your school know  you are currently abroad, and not able to return to the UK to continue your studies. Contact them by email to register your absence and keep in touch so that they can support you and advise you how best to keep up with your studies.

If you have any questions about your visa please contact the advice team in the International Student Office by emailing internationalstudents@leeds.ac.uk

Will I be eligible to access the student hardship fund for living costs?

If you find yourself in financial hardship, please don’t feel alone; there are people you can talk to and who can advise you on how to deal with the situation.

The Leeds University Union’s Help and Support team provide support relating to student finances, including loans, fees and funding, and advice on budgeting and managing debt. It can help you apply for funding (such as the Leeds Hardship Fund, the International Leeds Hardship Fund, and external funding through educational bodies and charitable trusts) and emergency hardship loans. Please visit its website for further information.

LUU has also launched an Emergency Hardship Fund for students with limited or no funds, who are experiencing or at risk of experiencing immediate financial hardship. To find out if you’re eligible email advice@luu.leeds.ac.uk.

I have anxiety about coronavirus, and it is affecting me/my studies – what should I do?

We understand that this situation may affect our students in different ways and that you may need practical help, emotional support or expert advice. View our information about campus support services

It is also important that you continue to look after yourself and support your friends.

View guidance and tips on looking after yourself

View tips on supporting your friends

I feel I am being bullied or harassed about coronavirus – what should I do?

The health and wellbeing of all our students and staff is our number one priority. As members of the Leeds community, we expect all staff and students to respect one another and treat each other kindly. This is particularly important during difficult periods, like the global coronavirus outbreak.

If you have experienced any form of bullying or harassment, please be reassured that we take this very seriously. View information and guidance on what to do

I don’t think other students are taking this seriously – what should I do?

The health and wellbeing of all our students and staff is our number one priority. We understand that not all of our students and staff are affected in the same way, but we encourage everyone to respect one another’s feelings and treat each other kindly.

We know that this situation may affect our students in different ways and you may need practical help, emotional support or expert advice. View our information about campus support services

Are on-campus events currently affected?

From Wednesday 18 March 2020, all open days, conferences and other major events scheduled before Monday 27 April will be cancelled or postponed to a later date.

I need access to specialised software to complete my studies. What is happening?

The University IT Service is working closely with academic colleagues to confirm which software applications are required for our taught students. As a priority, this will focus on software that is necessary for undergraduate and taught postgraduate final year assessments, including project work and dissertations. Each software application is being assessed on an individual basis to look at the current availability of off-campus access and options to improve this if required.

Where can I find details of which software is available off-campus?

Information will be published on the software availability page as soon as it is available.

I am unsure if I need specialised software for my studies. Who should I contact?

If you are unsure what specialised software you require for your studies, you should contact your module or programme leader in the first instance.

How long will it take for me to get access to this software?

The assessment and prioritisation of software applications is an ongoing priority for University IT and academic colleagues. Some software is already available for off-campus use, whilst other applications will require the development of new technical solutions that are being investigated as a matter of priority. We are also in contact with all our software suppliers to seek amendments to the license conditions where required.

I have been informed that I will not be able to access software I need, what should I do?

In all cases University, IT is endeavouring to secure solutions to enable your study and assessment. However, for some software applications this may not be possible immediately, or in some cases at all. In such cases, you should be informed by your module leader of alternative arrangements for learning, teaching, and assessment.

Who should I contact about specialised software?

In the first instance, you should contact your module leader. They will confirm arrangements for access to the software, or alternatives (e.g. amendments to learning, teaching, and assessment should off-campus access prove to be impossible).

I need specific, technical help with a specialised software application. Who can assist me?

In the first instance, please use the search function on the IT webpage and other sources of online help. If you still need assistance about the use of a particular software application, please contact your module leader in the first instance.

I don’t have access to the software I need, should I buy it myself?

If you believe you need access to software you cannot currently access; in the first instance, you should contact your module leader. We do not advise purchasing your own software as it may not be compatible with the version used for your module and the University cannot guarantee to reimburse any costs. Your module leader will only require you to use software that you can access from off-campus.

I used to use software on Desktop Anywhere but can no longer connect to this service. What do I do?

The current Desktop Anywhere service has a fixed capacity which is insufficient to meet the demand of all staff and students working from off-site. The University IT Service has now launched a virtual desktop to provide remote access to some software applications.

I need to access a software license via the VPN service, but cannot get a connection. What should I do next?

The current virtual private network (VPN) service has a fixed capacity which is insufficient to meet the demand of all staff and students working from off-site. The capacity has already been increased by 300% and further options to provide even more connections are being investigated as a matter of priority.

Why does my lecture recording need captions?

Our drive to produce captions for audio-video recordings is part of our inclusive teaching practice strategy. Captions on audio-video recordings help to improve engagement and provide you with a more flexible, inclusive learning experience and are an essential resource for some students. We are also required to provide captions on video recordings as part of the new Web Accessibility legislation, which comes into force in September 2020.

How will I know if captions are available on my recordings in Minerva?

If captions are available on a recording a ‘CC’ button will be present next to the volume indicator in the Mediasite player. Once clicked the captions will appear on the lecture recording.

Can I turn the captions off?

Captions can be turned on or off using the ‘CC’ button next to the volume indicator in the Mediasite player.

Can I download the captions as a transcript?

No, a transcript will not be available on a video to download. However you can contact the content owner (the lecturer who posted the video) for a transcript but it will not be 100% accurate, do not use it as the sole source of the truth you should check the statements in the transcript against other sources.

How accurate are the captions?

Captions will be created automatically by a machine and will contain mistakes. The accuracy of the captions produced will depend on the ability of the machine to understand the voice of the presenter and the quality of the audio available.  It is important to remember to not use these captions as a sole source of truth. You should check the statements in the captions against other sources, such as the lecture materials (e.g. slides, notes etc.), and using validated sources.

Will someone be checking the captions?

As over 40,000 hours of lectures are produced each year, we are not able to check all automated captions. If you have concerns about the inaccuracy of captions please contact the Disability Services or your lecturer or module leader.

How quickly will captions appear on a recording?

It will take on average 24 hours for captions to appear on a recording once it has been published.

Why are there no captions available on my recordings?

At this stage, this is a pilot, and staff are manually submitting recordings for captioning. Therefore, not all recordings will be published with captions available.